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In March, 2015 Harvard Business Review published an article, “Why Strategy Execution Unravels—and What to Do About It”.  As the article and studies highlight, more than 400 Global CEOs say this [...]

Are You In-Sync With Your Service? If Not, Listen To Your Customers. I don’t know about you, but when I wait in line too long, or I’m having a horrific service experience; First, I get upset! [...]